♡ F.A.Qs ♡

CAN THE HAIR BE STRAIGHTENED OR CURLED?

Your new hair extensions can be styled like your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.

CAN I COLOR MY BUNDLES?

Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Although our hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically-altered incorrectly, the cuticle can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we will not be held liable for any damages.

DOES THIS HAIR SHED?

Minimally, no hair is absolutely perfect. We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there while detangling or styling, but nothing troubling or excessive. The most effective way to avoid shedding is by sealing the wefts.

HOW LONG DOES THIS HAIR LAST?

Our extensions can last through multiple installs. However, the lifetime of your extensions depends heavily on how they are cared for. On average our customers can use their extensions from 12 months to 3 years if cared for properly.

♡ SHIPPING ♡

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?

We have a standard 48-72 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays.

HOW LONG DOES SHIPPING TAKE ?

ITEMS ARE SHIPPED VIA UPS & USPS SERVICE AND TAKE APPROXIMATELY 5-7 BUSINESS DAYS AFTER PAYMENT HAS BEEN PROCESSED.

♡ REFUNDS ♡

CAN I RETURN MY PURCHASE ?

We will only accept unworn hair extensions in their original condition within 7 days of receipt of delivery. All black hair ties/elastic(s) must still be attached and uncut and extensions must be unaltered. We will NOT accept altered extensions, extensions with broken hair ties nor extensions with cut or missing elastic(s).

WILL SPOILED VANITY COVER RETURN SHIPPING?

You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed any shipping costs or associated shipping taxes.

WHAT CANNOT BE RETURNED ?

We will not give refunds nor credits for:

  • Returning hair extensions with black ties cut/unattached
  • Returning used or altered products & hair extensions
  • Returning final sale items
  • Hot Tools unless a warranty is purchased or the item is defective. If you receive a defective hot tool, please email us at info@spoiledvsnity.com within 30 days of purchase. The item cannot have any visible defects nor damages.

CONTACT US

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